1. Shipping Methods:

We offer several shipping options to accommodate your needs:
Standard Shipping: Orders are typically processed and shipped within 1-2 business days. Delivery times may vary depending on your location but generally take between 3-7 business days.
Expedited Shipping: For those who need their tea more urgently, we offer expedited shipping options. Orders placed with expedited shipping will be prioritized and delivered within 2-3 business days.

2. Shipping Costs:

Shipping costs are calculated based on the shipping method you choose, the weight of your order, and your delivery location. You can view the shipping costs at checkout before completing your purchase.

3. Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your shipment on our website or through the carrier’s website.

4. Shipping Restrictions:

Please note that we do not ship to P.O. boxes. Additionally, some products may have specific shipping restrictions due to customs regulations in certain countries. It is your responsibility to be aware of and comply with these regulations when placing an order.

5. Delivery Issues:

While we make every effort to ensure timely and accurate deliveries, unforeseen circumstances can sometimes cause delays. If you encounter any issues with your shipment, please contact our Customer Support team, and we will assist you in resolving the matter promptly.

6. Return of Undeliverable Packages:

If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we will attempt to contact you to rectify the situation. Additional shipping charges may apply for re-shipment.

7. Shipping Holidays:

Please be aware that shipping carriers may observe holidays, which can impact delivery times. We recommend checking with the carrier for their holiday schedule to ensure your order arrives on time during holiday seasons.

8. Shipping Fees and Taxes:

Customers are responsible for any applicable shipping fees, customs duties, taxes, or import fees associated with their orders. These charges may vary depending on your location and the destination country.

9. Contact Us:

If you have any questions or concerns regarding our Shipping Policy or your specific order, please don’t hesitate to contact our Customer Support team. We are here to assist you.

Thank you for choosing Grace Tea. We appreciate your business and look forward to providing you with the finest teas and excellent service. Enjoy your tea journey!