Returns
1. Returns and Exchanges:
At Grace Tea, we want you to be completely satisfied with your tea purchase. If you’re not happy with your order for any reason, we offer a straightforward return and exchange policy.
Eligibility: To be eligible for a return or exchange, the following conditions must be met:
– The request for a return or exchange must be made within 30 days of the purchase date.
– The tea must be in its original, unopened packaging and in the same condition as when it was received.
2. How to Initiate a Return or Exchange:
If you meet the eligibility criteria and would like to initiate a return or exchange, please follow these steps:
– Contact our Customer Support team to request a Return Authorization (RA) number.
– Pack the tea securely in its original packaging, along with a copy of the purchase receipt and the RA number.
– Ship the package to the address provided with the RA number.
3. Refunds and Exchanges Process:
Refunds: Once we receive and inspect the returned tea, we will process your refund. Refunds will be issued to the original payment method, and it may take several business days for the refund to appear on your statement, depending on your financial institution.
Exchanges: If you requested an exchange, we will ship the replacement tea to you once we receive and verify the returned package.
4. Return Shipping Costs:
Customer-Initiated Returns: If you are returning tea due to a change of mind or for reasons other than a product defect or an error on our part, you will be responsible for the return shipping costs.
Defective or Incorrect Items: If the return is a result of a product defect or an error on our part, we will cover the return shipping costs.
5. Contact Us:
If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact our Customer Support team using the information provided below.
We appreciate your business and are committed to providing you with high-quality teas and excellent service. Thank you for choosing Grace Tea!